Terms of service

1. Who these terms are with

These terms are between you and LabelClear, a trading name of FieldClear Ltd, registered in England and Wales. They apply whether you use the free tools or a paid plan. Using either means you accept them.

2. What LabelClear does, and what it doesn’t

LabelClear is a tool that:

• structures ingredient information you provide;
• suggests which of the 14 allergens may be present, based on the words you enter;
• produces an ingredients list and label from what you have confirmed.

It is not, and does not provide:

• legal advice or a compliance guarantee;
• verification that what you typed matches what is in your kitchen;
• knowledge of cross-contamination, substitutions or supplier changes you have not told it about;
• approval or certification of any kind from any authority.

Every allergen suggestion requires your confirmation before it reaches a label. That step is deliberate, and it is where responsibility sits.

3. Your account

• You must be 18 or over and acting for a business.
• Keep your sign-in details secure; you are responsible for activity under your account.
• You are responsible for what your team members do in your organisation.
• Give accurate information — an account opened with false details may be closed.

4. The free tools

The label generator and matrix builder are free to use with no account. They are provided as they are, and we may change or withdraw them, though we have no plans to — they are how most people meet the product.

What you type into them stays in your browser and is not stored on our servers.

5. Plans, trials and billing

• Trial: 14 days, no card required. We will not charge you at the end of it without you choosing a plan.
• Prices are shown on the pricing page and exclude VAT, which is added where applicable.
• Billing is monthly or annually in advance, by card through Stripe.
• Changing plan takes effect on your next billing date and is prorated.
• Price changes will be notified at least 30 days before they affect you.
• Failed payments: we will retry and contact you before suspending access.

6. Cancelling

Cancel at any time from your account. There is no notice period and no cancellation fee. Your plan runs to the end of the period you have paid for, and we do not refund part-months unless something has gone wrong on our side.

Export your data before you go — see the privacy policy. We keep it for 30 days after closure in case you come back, then delete it.

7. Your content stays yours

Your ingredients, recipes, products and labels belong to you. We use them only to provide the service. We do not sell them, share them, or use them to train models.

You give us the permission needed to store and process them so the product can work — nothing beyond that.

8. Acceptable use

Do not:

• use LabelClear to produce labels you know to be inaccurate;
• attempt to break, overload or gain unauthorised access to it;
• resell or white-label it without a written agreement;
• scrape it, or use it to build a competing product;
• upload anything unlawful or harmful.

9. Availability

We aim to keep the service available and will give notice of planned maintenance where we can. We do not promise uninterrupted availability, and we are not liable for downtime caused by things outside our control.

Keep a copy of the labels you rely on. A print-ready PDF on your own computer works whether or not our servers do.

10. Liability

Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.

Subject to that, our total liability to you in any 12-month period is limited to the amount you paid us in that period. We are not liable for loss of profit, loss of business, or indirect or consequential loss.

In particular, and because it matters in this field: we are not liable for the accuracy of information you enter, for food you produce, or for labels you apply to it. The software organises what you tell it.

11. Changes to these terms

We may update these terms. If a change materially affects you, we will tell you by email or in the product at least 30 days beforehand. If you do not accept it, you can cancel.

12. Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

13. Contact

support@labelclear.co.uk. If something has gone wrong, tell us — most things are fixable and we would rather hear about it.